Terms of Service

By creating an account, registering a business, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a business or other entity, you represent that you are authorized to bind that entity to these Terms, and “you” refers to both you and that entity.

The Service is operated by Locasity LLC. You can reach us at legal@locasity.com.

You are responsible for the information you provide and for keeping it accurate and current. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

Each business should be registered and managed by one authorized owner account. Providing false, misleading, or fraudulent information — including registering a business you do not own or are not authorized to represent — is a material breach of these Terms and may result in immediate suspension or termination.

If you register or manage a business listing, you represent and warrant, on a continuing basis, that:

• you are the owner of, or are duly authorized to represent, the business you list;
• all content you provide — including business name, address, hours, menu items, pricing, descriptions, and photos — is accurate, current, and not misleading;
• you own, or have all necessary licenses, rights, and permissions to use and to grant us the rights to, every photo and other piece of content you upload;
• you have personally reviewed and verified all allergen, ingredient, and dietary information for each menu item before publishing it, and that information is accurate and complete to the best of your knowledge;
• your business operations, listing, and content comply with all applicable laws, including food-safety, labeling, advertising, and consumer-protection laws; and
• you will keep your listing information current and correct or remove it if it becomes inaccurate.

You are solely responsible for your business, its operations, and all content associated with your listing. Locasity does not operate, inspect, or control any listed business and is not a party to any transaction between a business and its customers.

You agree not to:

• register or manage a business you do not own or are not authorized to represent;
• post fake or incentivized reviews, pay for reviews, review your own business, or otherwise manipulate the review or feedback system (see also FTC 16 CFR Part 465);
• upload or publish content you do not have the rights to use;
• upload content that is unlawful, infringing, defamatory, deceptive, harassing, or harmful;
• scrape, crawl, or systematically harvest data from the Service, or access it by automated means except as we expressly permit;
• send unsolicited or unlawful communications through or using the Service;
• interfere with, probe, or attempt to gain unauthorized access to the Service, its systems, or other users' accounts; or
• use the Service to violate any law or the rights of others.
• include in any private record on the Service (including inspection notes, license notes, feedback responses, or any free-text field about a specific person — for example, an inspector by name) any statement that you do not believe to be true and accurate; or
• upload an inspection report, license document, or other file that contains personal information about third parties (for example, complainant names, neighboring-tenant details, or other identifying information visible in your copy of the document) that you are not authorized to share with us. Where such information appears incidentally on a document you need to upload, redact it before uploading.

Locasity uses artificial intelligence to suggest menu descriptions, taglines, ingredient lists, and allergen flags; to extract structured fields from license cards and inspection reports you upload; and to explain inspection violations in plain language with general remediation suggestions, indicative cost ranges, and effort estimates. These outputs are a drafting and informational aid only. They are not medical, dietary, nutritional, legal, regulatory, or professional advice, and they may be inaccurate, incomplete, or wrong.

You are solely responsible for reviewing, correcting, and verifying every AI output before saving or acting on it. In particular: (a) you must independently verify all allergen and dietary information; (b) you must verify every OCR-extracted field against your original document before saving; and (c) you must verify every remediation step, cost estimate, effort estimate, and compliance deadline directly with the inspecting authority or other appropriate professional before acting on it. Where an inspector or regulator has specified a correction deadline on your report, that deadline controls — not anything Locasity displays. We make no warranty as to the accuracy, completeness, or fitness of any AI-generated content, and you assume all responsibility for content you choose to save, publish, or rely on.

AI-assisted features are subject to fair-use limits and may be temporarily unavailable to manage capacity.

Business listings may include links to third-party services — including order-online platforms (DoorDash, Uber Eats, Grubhub, direct-order pages), Google review pages, and other external sites — added by the business owner. When you tap one of these links, you leave the Service and interact with the third party under their own terms and privacy policies.

Locasity does not endorse, control, or guarantee the third parties' pricing, availability, fulfilment, delivery, or quality. We are not a party to any transaction you enter into with a third party through one of these links, and we are not responsible for the third party's acts or omissions. Any issues with an order, delivery, charge, refund, or other interaction with a third party must be resolved directly with that third party.

Customer feedback submitted through the Service is delivered privately to the business owner — we do not publish customer comments on the public business page. Locasity does not gate, filter, or sort any third-party review prompt based on customer sentiment (consistent with FTC 16 CFR Part 465).

Content on the Service is provided by business owners and customers, not by Locasity. We do not author, endorse, verify, or assume responsibility for any owner-supplied content or customer feedback. We may, but are not obligated to, review, screen, edit, or remove any content that we believe violates these Terms or applicable law, or that may otherwise be harmful, at our discretion and without notice.

The core business-listing features are currently provided free of charge. We may introduce paid plans or add-on services (for example, customer WiFi hardware or equipment monitoring) in the future; any such offering will be described at the point of sale and may carry additional terms. We will not start charging you for a previously free feature without notice.

You retain ownership of the content you submit. You grant Locasity a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for formatting and display), publish, and distribute your content solely as needed to operate, provide, and promote the Service. This license ends when you delete the content or your account, except for content already shared with others or retained as required by law or for reasonable backup.

Locasity owns the Service itself, including its software, design, and the Locasity name and logo. These Terms do not grant you any right to use our trademarks without our prior written permission.

Locasity respects intellectual-property rights and responds to valid notices of alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content on the Service infringes your copyright, send a notice as described in our DMCA procedure. We will remove or disable access to content that is the subject of a valid notice and will, in appropriate circumstances, terminate the accounts of users who are repeat infringers.

You may stop using the Service at any time and may request deletion of your account. We may suspend or terminate your access — in whole or in part, with or without notice — if you breach these Terms, if we reasonably believe your use creates legal risk or harm to others or to the Service, if required by law or legal process, or for prolonged inactivity.

On termination, your public listing will be taken down. You may request an export of your business data before deletion. We may retain information as described in our Privacy Policy or as required by law. Sections that by their nature should survive termination — including Sections 4, 6, 7, 9, 12, 13, 14, 15, 16, 17, and 18 — will survive.

No service-level agreement.The Service is provided on an “AS IS” and “AS AVAILABLE” basis, as further described in Section 13. Locasity does not guarantee any specific level of uptime, response time, or availability for the free tier of the Service. Paid plans, if and when introduced, may carry a separate service-level agreement, which will be presented at the time of subscription.

The commitments below are practical owner-side protections that apply regardless of the “AS IS” nature of the Service. They do not create a warranty, an SLA, or any cause of action beyond the remedies expressly set out in these Terms.

• Advance notice before discontinuing.If Locasity decides to permanently discontinue the Service or materially reduce its core functionality, Locasity will provide registered owners at least 30 days' advance notice by email, and will keep the data export described below available throughout that notice period.
• Data export. While your account is active and for at least 30 days after termination or service discontinuation, you may request an export of your business listing data by visiting /data-request or by emailing privacy@locasity.com.
• Security-incident notice. Locasity will notify owners without undue delay — and in any event within 72 hours where reasonably practicable — of any security incident reasonably believed to involve their personal data.
• No unauthorized changes to your content. Locasity will not materially modify the published content of your listing without your consent, except to (a) remove or disable content that violates these Terms or applicable law, (b) comply with a valid legal request, or (c) make routine technical or display-format changes that do not alter substance.
• Compliance reminders are best-effort. Locasity may surface license-renewal reminders, inspection summaries, or other compliance prompts based on data you enter. These reminders are a courtesy, not a guarantee. Locasity does not warrant their timeliness, accuracy, or delivery, and you remain solely responsible for tracking and meeting your own licensing, inspection, and renewal deadlines.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, LOCASITY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free. We make no warranty as to the accuracy, completeness, reliability, or currency of any business-listing information — including menu items, pricing, hours, ingredient lists, dietary tags, or allergen information — all of which is supplied and controlled by business owners, not by Locasity. Nothing on the Service is medical, dietary, nutritional, legal, or other professional advice. If you have a food allergy or other medical condition, confirm details directly with the business before relying on any listing.

TO THE FULLEST EXTENT PERMITTED BY LAW, LOCASITY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, including liability for gross negligence or willful misconduct.

You will defend, indemnify, and hold harmless Locasity and its officers, directors, employees, and agents from and against any and all claims, demands, suits, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• your content and any content you publish or upload;
• your business, its operations, and its products or services — including any claim relating to allergens, ingredients, dietary information, food safety, or foodborne illness, false or deceptive advertising, or pricing;
• your infringement or misappropriation of any intellectual-property or other right of a third party;
• your registration or representation of a business you do not own or are not authorized to represent; and
• your violation of these Terms or any applicable law.

We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

Locasity defense. Subject to the conditions, carve-outs, remedies, and cap below, Locasity will defend you against any third-party claim alleging that the unmodified Locasity Service itself infringes a US-issued patent, a registered US copyright, or a registered US trademark, and will pay damages finally awarded by a court of competent jurisdiction or agreed in a settlement Locasity approves in writing.

Conditions.You must (i) promptly notify Locasity in writing of the claim, (ii) give Locasity sole control of the defense and settlement, and (iii) provide reasonable cooperation, at Locasity's expense for any out-of-pocket costs.

Carve-outs. Locasity has no obligation under this Section for any claim arising from or relating to: (a) your own content or listings, or content submitted by your customers; (b) modifications to the Service not made or authorized by Locasity; (c) combination, operation, or use of the Service with software, data, services, or content not provided by Locasity; (d) your continued use of the Service after Locasity has notified you to cease that use or after Locasity has provided a non-infringing update; or (e) your breach of these Terms.

Remedies and sole remedy.If a claim is made or, in Locasity's reasonable judgment, appears likely, Locasity may at its option (i) procure for you the right to continue using the affected portion of the Service, (ii) modify or replace the affected portion so it is non-infringing while remaining substantially equivalent, or (iii) terminate your access to the affected portion and refund any prepaid fees on a prorated basis. The foregoing states Locasity's entire liability and your sole and exclusive remedy for any claim that the Service infringes the intellectual-property rights of any third party.

Cap.Locasity's obligations under this Section are subject to the aggregate liability cap in Section 14.

Please read this section carefully — it affects your legal rights.

Informal resolution. Before starting an arbitration, you and Locasity agree to try to resolve any dispute informally by contacting legal@locasity.com and allowing 30 days to reach a resolution.

Binding arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by binding individual arbitrationadministered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (and its Consumer Arbitration Rules where applicable), rather than in court. The arbitration will be seated in Cook County, Illinois, or conducted by videoconference where available. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Jury-trial and class-action waiver.YOU AND LOCASITY EACH WAIVE THE RIGHT TO A TRIAL BY JURY. YOU AND LOCASITY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

30-day right to opt out. You may opt out of this arbitration agreement (Section 17) by emailing legal@locasity.com with your name, account email, and a clear statement that you opt out of arbitration, within 30 days of the date you first accept these Terms. Opting out will not affect any other part of these Terms.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect its intellectual-property rights. If the class-action waiver above is found unenforceable as to a particular claim, that claim — and only that claim — will be severed and may proceed in court; the rest of this Section 17 will remain in effect.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Illinois, without regard to its conflict-of-laws provisions. Subject to Section 17, the state and federal courts located in Cook County, Illinois have exclusive jurisdiction over any matter not subject to arbitration.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and notify registered owners by email at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms, together with the Privacy Policy and any terms presented with a specific feature, are the entire agreement between you and Locasity regarding the Service. If any provision is found unenforceable, the remaining provisions will stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Contact us at legal@locasity.com.